Add Action Buttons in WhatsApp Messages
WhatsApp lets you add buttons to message templates. There are two types of buttons: Quick replies and Call to action buttons. These buttons open up many opportunities for businesses worldwide to engage with their customers on WhatsApp, one of the most popular messaging applications.
Transform your one-way announcements into two-way conversations. With WA-MExpress, you can easily add interactive buttons to your WhatsApp messages, guiding your customers to the right answer or action with a single tap. Boost engagement, simplify choices, and drive conversions like never before.
📈 Boost Response Rates
Make it effortless for customers to reply. Quick Reply buttons eliminate the need for typing, dramatically increasing the likelihood of a response in surveys, polls, and support queries.
🚀 Drive Instant Action
Create a seamless path from message to conversion. Call to Action buttons can instantly direct users to a product page, booking link, or a direct phone call with your sales team.
🤖 Automate Customer Journeys
Use buttons as part of an automated flow with our AI Chatbot. Create interactive menus, qualify leads, and route support queries without any human intervention.
💬 Quick Reply Buttons
These buttons allow users to respond with a pre-defined text. When a user taps a Quick Reply button (e.g., "Yes," "I'm interested"), that exact text is sent back as their message, simplifying interactions.
Best for: Answering questions, polls, surveys, and navigating support menus.
📲 Call to Action Buttons
These buttons perform an action outside of the chat. You can create a button that opens a website link (e.g., "View Sale") or initiates a phone call to a specified number (e.g., "Call Support").
Best for: Driving traffic, booking appointments, and generating sales calls.
Important: All messages with buttons must be sent as Message Templates. You must first design your message and buttons, then submit them as a template to WhatsApp for approval. Once approved, you can send them to any opted-in user.
📊 Customer Feedback & Surveys
Send a post-purchase message asking, "How was your experience?" with Quick Reply buttons like "Great," "Okay," or "Needs Improvement."
🗓️ Appointment Confirmations
Confirm a booking with Quick Reply buttons ("Confirm," "Reschedule") and a Call to Action button ("Call Us With Questions").
🛒 Abandoned Cart Recovery
Remind a user about items in their cart with a Call to Action button that links them directly back to their checkout page ("Complete Your Order").
Ready to Make Your Messages More Engaging?
Start building interactive message templates and see the difference a single tap can make.
Start Your 10-Day Free TrialWA-MExpress is a trusted solution for scalable WhatsApp communication, operating in full compliance with the official WhatsApp Business API and Meta's Commerce Policies. WhatsApp is a registered trademark of Meta Platforms, Inc.